Für eine freiberufliche Projekttätigkeit suchen wir eine/einen
Für unseren Kunden, ein Unternehmen aus der IT-Dienstleistungsbranche, suchen wir für November einen Trainer (w/m/d) Evolving (IT) Service Leadership zur Übernahme der nachfolgenden Leistungen:
Spannende Aufgaben warten auf Dich
- Abhaltung von Schulung für Customer Success Management
- Erstellung und Bereitstellung von Trainingsunterlagen und Präsentationen
- Wissenstransfer von praktischen Erfahrungen eigener Kundenprojekte
- Trainingsinhalte:
- Warum Evolving Leadership den nachhaltigen Serviceerfolg fördert
- Human Full Stack & Technical Full Stack – Förderung von Menschen & Services
- Trends & Best Practices in der IT-Service-Industrie – eine globale Übersicht
- Wie Service Brokering die Hybrid Cloud-Strategie unterstützen
- Der 6P-Ansatz einsetzen, um Serviceinnovation und Serviceperformance zu fördern
- Messbarkeit, Profitabilität und Kostenoptimierung als IT Service Broker
- E4 Framework für IT Service Brokers – Experience, Effizienz, Effektivität und Elastizität
- Customer Success Management und Renewal Management für XaaS
- Case Study mit Best Practices von einem IT-Service-Broker
Diese Qualifikationen zeichnen Dich aus
- Tiefgreifende Kenntnisse als Trainer/Coach/Berater für Evolving (IT) Service Leadership
- Sehr gute Kommunikationsfähigkeiten
- Projekt veröffentlicht
- 18.10.2024
- Start
- ab sofort
- Laufzeit
- 1 Monate
- PLZ
- DE 6XXXX
- Branche
- Information Technology (IT)
- Auslastung
- 1 Tage pro Woche remote
- CA-Nummer
- CA-95950
- Kontakt
- Kristina Durmisevic
kristina.durmisevic@etengo.de
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